 |
|
Sample Resume - Help Desk
Help Desk Resume, MCP
Qualifications:
Operating Systems: NT Workstation 4.0, Windows 9x, NT Server 4.0, Windows 3.11 and MS-DOS
NT BackOffice: MS Exchange 5.5, IIS 3.0, IIS 4.0
Protocols: TCP/IP, NetBEUI
Software: Norton Ghost 5.1, pcANYWHERE32 8.0, Microsoft Office 95 & 97 (Microsoft Word 7.0, 97, Microsoft Excel 7.0, 97, Microsoft PowerPoint 7.0, 97 Microsoft Access 7.0, 97), PC Docs, Microsoft Outlook 98, WinBatch, Internet Explorer 3.0, 4.0, 5.0, Netscape Navigator 4.0, Lotus 123 ver 3.4 (DOS), GT Purchase Pro 6, Lotus Organizer 2.1.
Certifications: TCP/IP, NT Server 4.0, NT Workstation 4.0, NT Server 4.0 in the Enterprise, Network Essentials.
PROFESSIONAL EMPLOYMENT
Law Firm 1/98 - Present New York, New York
Desktop Support/MIS Department
- Installation and configuration of Windows 9x and NT 4.0 Workstation including Outlook 98/MS Office and other third party applications.
- Significantly reduced configuration time on Windows 9x Workstations by employing the use of Norton Ghost cloning software.
- Remote troubleshooting using pcANYWHERE32 and SMS.
- Independently configured and setup workstations in Mexico City and Washington Office.
- Installation of network adapters, RAM, Hard drives, modems & other hardware peripherals
- Deployed Internet Explorer 4.0 using IEAK.
- Troubleshooting of TCP/IP connectivity using PING, NBTSTAT, NETSTAT etc.
- Developed an internal testing/development network to be used for evaluating Microsoft Exchange 5.5, ODK and Outlook 97/98
- Installation and configuration of IIS 3.0., IIS 4.0 web server.
- Automated installation of applications using WinBatch scripting.
- Provide desktop support on NT 4.0 Workstation, Windows 3.11, 9x, Outlook 98, MS Word, PowerPoint, Excel, PCDocs and various DOS applications.
Manufacturers Inc. 1/94 - 12/97 New York, New York
Purchasing /Facilities Services Assistant
- Implemented Microsoft Access database to evaluate maintenance staff performance, facilities services requests and generated reports for executive management
- Assisted in the planning, maintenance and troubleshooting of all electrical, HVAC problems and general facilities requests
- Assist Purchasing Manager in all aspects of daily operations
- Provide desktop support for staff of 7
- Train new employees in GT Purchase Pro, Microsoft Access and MS Outlook 97
- Utilize Microsoft Access, Word and Excel to prepare routine spreadsheets, reports and request for quotations
- Maintain GT Purchase Pro and Microsoft Access databases.
EDUCATION: New York, New York B.A. - Accounting
Main Office
Fanning International
142 West 36th Street, New York, NY 10018
Tel.:212.868.2200 Fax:212.868.8190
E-Mail: info@fanning.com
Need Directions?
|
|
|
|